Privacy Policy

Effective: November 2, 2026

HomePro Media LLC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, booking platforms, communications, marketing programs, and other services.

1. ABOUT US

“We,” “us,” “our,” or “HomePro Media” means HomePro Media LLC, with its principal place of business located at:

HomePro Media LLC
5777 Cider Mill Dr
Fenton, MI 48430-9296

Email: cody@homeprophotography.com

2. ABOUT THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through our website, booking and scheduling systems, email communications, SMS and MMS communications, social media, payment processes, forms, surveys, and other online or offline services we provide collectively referred to as the “Services.”

By using our Services or providing information to us, you acknowledge the practices described in this Privacy Policy.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at cody@homeprophotography.com.

3. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us as well as certain information collected automatically when you interact with our Services.

Contact Information

We may collect information such as your:

• Name

• Email address

• Phone number

• Mailing or billing address

• Company or brokerage name

• Other information you provide when communicating with us

Booking and Service Information

When you schedule or purchase photography, video, floor plan, drone, virtual staging, or other services from HomePro Media, we may collect information related to your order, including:

• Property address

• Appointment information

• Services requested

• Notes or instructions regarding the property

• Agent or brokerage information

• Order history

Payment Information

When you purchase products or services, payment information may be collected and processed by third-party payment processors.

HomePro Media generally does not directly store complete credit card or bank account information. The collection, processing, and storage of payment information is subject to the privacy policies and terms of the applicable payment processor.

Email Marketing Information

If you subscribe to our emails or otherwise agree to receive marketing communications from us, we may collect your name, email address, marketing preferences, and information regarding your interactions with those communications.

SMS and MMS Information

If you voluntarily provide your mobile phone number and expressly consent to receive SMS or MMS communications from HomePro Media, we may collect:

• Your mobile phone number

• The date and time you provided consent

• The method through which you opted in

• Your SMS subscription status

• Records of messages sent or received

• Opt-out requests and other messaging preferences

SMS consent is separate from email marketing consent. Providing an email address or consenting to receive emails does not automatically enroll you in our SMS marketing program.

Communications Information

We may collect information you provide when you:

• Send us an email

• Call or text us

• Communicate with our team

• Submit an inquiry

• Request customer support

• Provide feedback

Forms, Surveys, and Promotions

We may collect information you voluntarily provide when completing forms, surveys, questionnaires, contests, promotions, or other interactive features.

Website and Usage Information

When you use our website or online Services, certain information may be collected automatically, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Referring website

• Approximate location derived from an IP address

• Date and time of visits

• Interactions with our website

We may use cookies, analytics tools, pixels, and similar technologies to collect this information.

4. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

• Providing and fulfilling photography and marketing services

• Scheduling appointments

• Processing orders and payments

• Communicating with you about your bookings or account

• Responding to questions and customer service requests

• Sending administrative, service, or transactional communications

• Sending newsletters and promotional emails where permitted

• Sending SMS or MMS messages when you have provided appropriate consent

• Informing you about new services, products, promotions, or company updates

• Personalizing and improving our Services

• Monitoring website performance and usage

• Conducting analytics and research

• Preventing fraud, abuse, and unauthorized activity

• Enforcing our agreements and protecting our legal rights

• Complying with applicable laws and legal obligations

We may also use information for another purpose disclosed to you at the time the information is collected.

5. HOW WE SHARE YOUR INFORMATION

We may share personal information with service providers and vendors that help us operate our business.

These may include providers that assist with:

• Website hosting

• Customer relationship management

• Scheduling and booking

• Email marketing

• SMS and MMS messaging

• Payment processing

• Cloud storage

• Data analytics

• Marketing

• Accounting

• Customer support

• Other business operations

These service providers may process information on our behalf only as necessary to provide their services to us.

We may use providers such as Mailchimp and related messaging or telecommunications providers to administer email and SMS communications.

Mobile Information and SMS Consent

We do not sell mobile phone numbers or SMS consent information.

Mobile information, including phone numbers and records of SMS consent, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with vendors and service providers that assist us in operating our messaging program, including SMS platforms, telecommunications providers, and technology vendors, solely as necessary to provide those services.

Business Transfers

We may disclose personal information in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.

Legal Requirements

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process

• Respond to a court order, subpoena, or government request

• Protect the rights, safety, or property of HomePro Media, our customers, or others

• Detect or prevent fraud, security issues, or illegal activity

6. EMAIL AND SMS MARKETING CHOICES

Email Marketing

If you have subscribed to receive marketing emails from us, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at cody@homeprophotography.com.

Even if you unsubscribe from marketing emails, we may continue to send non-promotional communications related to bookings, purchases, customer service, or other transactions.

SMS Marketing Program

If you expressly opt in to receive SMS or MMS messages from HomePro Media LLC, we may send recurring messages regarding:

• HomePro Media services

• Promotions and special offers

• New service announcements

• Booking information

• Company updates

• Other marketing or service-related communications

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from HomePro Media LLC.

You may opt out of SMS communications at any time by replying STOP to a message from us.

You may also use other commonly recognized opt-out requests, and we will honor reasonable requests to stop receiving messages as required by applicable law.

For assistance, reply HELP or contact us at cody@homeprophotography.com.

After opting out, you may receive a final confirmation message acknowledging your request.

We maintain records of SMS consent and opt-out requests as reasonably necessary to administer our messaging program and comply with applicable requirements.

Participation in our SMS program is also subject to our separate SMS Terms & Conditions.

7. COOKIES AND ANALYTICS

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve performance, measure marketing effectiveness, and provide a better experience.

Cookies may collect information such as your browser type, device information, IP address, pages viewed, and website interactions.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how portions of our website function.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our Services

• Maintain business and transaction records

• Manage customer relationships

• Maintain marketing consent and opt-out records

• Resolve disputes

• Enforce agreements

• Meet tax, accounting, legal, and regulatory obligations

When determining an appropriate retention period, we may consider the nature and sensitivity of the information, the purposes for which it is used, the potential risk of unauthorized use or disclosure, and applicable legal requirements.

We may retain certain information for longer periods where necessary to establish, exercise, or defend legal claims or comply with legal obligations.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

10. THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to or integrate with third-party websites and services, including booking systems, payment processors, social media platforms, email providers, and other technology providers.

This Privacy Policy does not govern the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

11. CHILDREN'S PRIVACY

Our Services are intended for business customers and individuals who are legally able to purchase our services.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

12. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store information outside the state or country in which you reside.

Where required, we take reasonable measures to ensure that transfers of personal information are handled in accordance with applicable privacy laws and appropriate safeguards.

13. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the ability to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw certain consents

• Opt out of marketing communications

To submit a privacy request, contact us at cody@homeprophotography.com.

We may need to verify your identity before processing certain requests.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will revise the effective date at the top of this page. If changes are material, we may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically for the latest information regarding our privacy practices.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

HomePro Media LLC
5777 Cider Mill Dr
Fenton, MI 48430-9296

Email: cody@homeprophotography.com